A restaurant manager is a pivotal figure in the many involved in running a restaurant. He acts as the head of the front-of-house(FOH) staff and manages other functions of running a restaurant. A restaurant manager has many responsibilities under his belt and, without his proper functioning, it is challenging to run the restaurant in an orderly manner. He must manage staff efficiently in case the restaurant has a restaurant order-taking app installed.
For a person to take up the role of a restaurant manager, he must have prior experience working in the food and beverage industry. He must also have experience managing a small-scale restaurant. A restaurant manager's duties require him to have some of the following skills to handle any situation he faces effectively with a positive outcome.
A restaurant manager's duties are diverse since he has to handle both the front-of-house staff and kitchen staff. It might be taxing for him to manage all responsibilities but, here are some of his most essential duties as a restaurant manager.
In the list of a restaurant manager's duties, customer service has got to be at the top. One cannot stress enough that providing the customer with the best possible service is essential to running the restaurant. The manager must handle both the FOH and kitchen staff efficiently so that there aren't any hiccups involved while serving the customer with what they had requested. Here are some of the points the manager checks off to provide customers with a better experience.
One of the management duties of a restaurant manager includes managing the flow of goods in the restaurant. Goods comprise the following:
The restaurant manager has to manage vendors from whom fresh raw material is provided to the kitchen. The restaurant manager must locate and establish a working relationship with these vendors that offer them the best in terms of quality, cost, and delivery times. Having a reliable vendor makes the restaurant manager's job easier in providing raw material for the kitchen. The restaurant manager has to be certain all the necessary equipment is present in the kitchen for the staff to function smoothly.
The other chief duty of a restaurant manager is to manage a large number of staff working for the restaurant in different capacities. Another responsibility of the restaurant manager is to create schedules for the staff with proper planning and see to that all the shifts are filled. He must also make sure that rigorous training is given to incoming staff based on the set guidelines. The restaurant manager must also take care of the hiring process and find suitable candidates to work for the restaurant. He also must handle the review process and assess each employee based on how they work and promote them to different roles if necessary. A QR code food ordering app can be installed to better handle customers and also efficiently handle staff. Thinking of setting up an online ordering solution to cut dependence on aggregators? Check out our online food ordering system we have developed for this exact purpose.
A restaurant manager has to handle the overall operations of the restaurant. It includes marketing the restaurant to a broader group of customers. The restaurant manager has to come up with different ways to target the audience by coming up with promotional messages and sending them to customers whose details are in your Cloud-Based Point of Sale System for Restaurants. A restaurant manager can also come up with promotions for grand events or parties that bring a lot of revenue to the restaurant. It helps them gain a loyal group of customers who will return to your restaurant again. It is the responsibility of the restaurant's manager to understand the demographic of people frequenting the restaurant. He must then tweak his marketing operations accordingly and target that specific crowd to drive up revenue.
The other duty of a restaurant manager is to make sure the restaurant is staying compliant with all the standards and practices set forth by the respective bureau. The manager must inspect the kitchen and staff to see if all the guidelines are followed down to the T. The kitchen and dining areas are places where cleanliness must be observed seriously and, the manager must have a close eye and increase vigilance. Keeping the area neat and tidy helps customers enjoy their food with peace of mind.
In conclusion, the restaurant manager plays a principal role in ensuring the restaurant runs smoothly and efficiently since he is the one at the restaurant for the majority of the time. To automate some of the restaurant manager's less critical tasks, he can look towards employing a Cloud-Based Point of Sale System or a robust Restaurant Management System that assists him in some of his functions.
Check out some of our other articles which, dwell on topics about the restaurant industry. Feel free to contact us if you need any more information.
, DiNAMIC
10th April 2021