A How to on Swiggy and Zomato Integration with your POS

A How to on Swiggy and Zomato Integration with your POS

Managing a restaurant that solely depends on dine-in orders to turn a profit might not be a wise business decision to make. To get more out of the existing setup, we list our restaurant on other platforms like Swiggy, Zomato, FoodPanda, etc., to serve a wider group of customers and capture more orders by offering a food delivery service


With the food delivery market growing at a steady pace year on year, restaurants are taking advantage by offering their extensive menu for home delivery. Managing these multiple services on a day-to-day basis might be time-consuming and hectic if you don't have a proper setup in place to handle it. Some pain points experienced by the restaurant owners include manually punching every single order received from the third-party aggregators' dashboard onto the POS used. To solve this, we must integrate the point of sale system with the delivery partner's application. 


Integrating your existing Point of Sale System with the delivery partner's dashboard might be difficult if you are using a legacy or On-Premise Point of Sale System as they are built on an old and obsolete framework. Switching to a Cloud-Based Point of Sale system is the first step to do when planning to integrate Swiggy or Zomato with your POS


If you have trouble choosing which Point of Sale System is best for your restaurant, check out this article that clearly states the benefits of moving to a Cloud-Based Point of Sale System


Once you have settled on a Cloud-Based Point of Sale System, you have to look into the swiggy integration with pos. It can be done with the help of an Application Programming Interface or an API in layman's terms, an intermediary that allows two applications to talk to each other and function in unison. 


To get the API from an online food delivery aggregator, you must first sign up on their respective websites. Once you have successfully become a partner of either Swiggy or Zomato, you can proceed with the final part of integrating with your Cloud POS


Integrating can be done in two different ways.

Some of the POS providers also provide swiggy integration with pos at an additional cost. They take care of it when initially setting up the Point of Sale System for the very first time. There are third-party services whose services are to provide swiggy integration with pos to restaurants that want to use a plug-and-play integration system. 


We over at DiNAMIC use UrbanPiper as our partner to take care of swiggy integration requests to our Cloud-Based Point of Sale System. We use them because of their ease of integration with our existing Point of Sale System. 


Advantages of Integrating Third-Party Aggregators into existing POS:


There are numerous advantages to integrating all third-party food delivery apps into one dashboard. The following are some of the clear benefits they offer to you. 


  1. Drastically cut down on time spent manually punching orders into your Point of Sale System. It will also reduce the human error that occurs when recording orders into the system.  
  2. A single dashboard for all your orders will make things simpler for you and convenient to keep track of and reducing the need to switch between multiple dashboards. It will bring down the confusion faced when switching between different dashboards while also handling dine-in customers.
  3. Seamlessly make changes to your menu that get reflected across the different dashboards in real-time. When you run out of a particular item for the day, you must make changes to the menu so that the customer knows that the specific dish is not available. Doing these changes on the fly can avoid scenarios where a customer orders a meal that is not available and has to face a negative experience.      
  4. Keeping track of analytics over several different dashboards is another hassle that can prove to be confusing. Having a unified dashboard that provides analytics on the delivery service line can help restaurant owners make better decisions and see if their sales are growing monthly. 


The key takeaways from this are that if you are planning to do swiggy integration with your pos first, you need to have a Cloud-Based Point of Sale System capable of integration using an API. Having an order management system that is simple to use gives less room for errors that can otherwise occur.


While you're here, you could check out some of our other articles that could also benefit you. You can get in touch with us if you need any more information.


Akaash Amalraj, DiNAMIC

23rd March 2021